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Frequently Asked Questions
How is your after-sale service?
We have a professional technology supporting team for timely services. You can get the help you need via telephone, webcam, or online chat. Please contact us immediately if the machine encounters any issues.
Will you provide training on how to use the machine?
Yes, we provide a complete user manual and usage videos for detailed instructions and application. Additionally, our 24/7 online consultant service ensures any operational questions are solved easily.
What is the estimated shipment time?
The machine will be shipped within 5-7 working days after receipt of your payment.
How do you ensure product quality?
We have a strict quality inspection department. Our engineers carefully check and test every machine multiple times before delivery to ensure you receive only high-quality equipment.
Why should we choose your equipment?
We offer competitive pricing backed by 15 years of manufacturing experience. Our products come with a 3-year warranty, CE Certification for legal sale and use, and robust OEM/ODM customized service capabilities.
Are the microneedle tips replaceable?
Yes, the system supports both invasive and non-invasive tips with adjustable depths from 0.1mm to 4.0mm to suit various clinical needs and skin types.
Monae Beauty
