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Frequently Asked Questions
Do you provide any warranty for the machine?
Yes, we provide a 12-month warranty on the host machine and a 3-month free replacement warranty for handles, treatment heads, and other consumable parts.
How is the after-sale service handled?
We have a professional technology support team for timely services. You can reach us via telephone, webcam, or online chat. If the machine encounters any issues, we ensure the best service is offered promptly.
What quality certifications do the machines hold?
All machines carry CE certification, ensuring quality and safety standards. Our equipment undergoes strict quality management to prevent operational issues in overseas markets.
Is there training or a user manual provided?
Yes, we provide a complete user manual and instructional videos. Additionally, 24/7 online consultant services are available to ensure you can operate the machine easily regardless of your experience level.
Why should I choose this equipment?
We offer competitive pricing backed by a factory with 12 years of experience in beauty machine production. Our strong R&D, CE certifications, and robust OEM/ODM capabilities ensure high-quality, customized solutions for your business.
Is the machine easy to transport?
The machine is packaged in a sturdy wooden case for maximum protection during transit, ensuring it arrives in perfect condition at your salon or home.
Monae Beauty
